Terms of sale

The use of the services of the Internet shop of AURABOOKS, S.L. (hereinafter Aurabooks) assumes, in any case, adherence to these General Terms of Contract, the age of majority of the user and their ability to hire. Therefore, it is convenient that the customer read these General Conditions before proceeding to make a purchase. This document can be printed and stored by the Clients. For its part, Aurabooks, before any modification of these General Conditions, will always respect those that the user has accepted at the time of making the purchase. Before any incident or claim in the delivery, shipment or return of the product or products of an order, as well as for any doubt, suggestion or query about our electronic commerce service, we make available our Customer Service through the section Contact Us of this Web, the email info@aurabooks.es.

1.Applicable legislation and competent jurisdiction

These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Conditions of Contract, to Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, Organic Law 15/1999, of 13 December, Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

For its part, the user, through simple access to this website, agrees with Aurabooks that all disputes that arise on access to and use of this website or on the interpretation, application or compliance with these conditions of use, will be a matter of competence. of the Judges and Courts of Barcelona (Spain), for which expressly waives any other jurisdiction that may correspond. In any case, everything that concerns this web page, as well as the present conditions of use, will be governed by the Spanish Legislation.

 

2.Modification of the general conditions

Aurabooks may modify the General Conditions by notifying the Clients in advance, in order to improve the services and products offered through www.quintessence.es. By means of the modification of the General Conditions exposed in the Web page of www.aurabooks.es it will be understood that said duty of notification has been fulfilled. In any case, before using the services or contracting products, the General Conditions may be consulted.

 

  3. Scope

These general conditions are strictly applied to sales of all products resulting from orders placed on this Website owned by the Auabooks.

 

 4.Products

The Products offered for sale by the Company are those that appear on the Website, on the date on which the user of the Website consults, within the limits of the available stock. Aurabooks will not incur any responsibility in case of errors or inaccuracies in the photographs or graphics that show the products.The sale of the products will not be perfected until the payment of the same has not been made effective.  In case that the payment of the products is not simultaneous to the order, the contract will not be perfected and, consequently, the products will not be sent to the client, until the company has not received the corresponding payment. On the effective delivery date, the risks (especially loss, theft or deterioration) relating to the Delivered Products will be transmitted to the Buyer.

 

5.Prices

The prices of the products are in Euros and are in force, except for typographical errors, reserving Aurabooks the right to modify them without prior notice.

All prices are inclusive VAT applicable on the day of the order, any change of VAT rate will be applied automatically to the prices of products on sale on the Website. The amount of shipping costs is indicated to the customer in a disaggregated manner at the time the order is placed.

Once the purchase order has been completed, and before making the payment, the client will be provided with a final summary identifying the item (s) purchased and its total price (including transportation and taxes). Once the payment is formalized, this information will be sent, together with the confirmation of receipt of the same to the email address indicated by the buyer.

Buyers undertake to allocate the purchased products only for private use, being completely excluded the purchase for subsequent commercialization, transmission to third parties, or public communication of any kind without the prior and special authorization of Aurabooks, which must be requested and granted in case case.

In order to ensure compliance with this commitment, and also in order to prevent possible errors in data entry to prejudice the users of this website, Aurabooks reserves the right to suspend the effectiveness of purchase orders which at first sight represent unusual or unsuitable volumes for the particular use. In this case, Aurabooks will immediately contact the buyer to clarify the issue as quickly as possible.

 

6.Payment methods

When formulating the order, the customer can freely choose to pay the purchases made on the Website by:

VISA / MASTERCARD credit and debit card: The charge will be made in real time through the payment gateway of the corresponding financial entity, once the authenticity of the data communicated has been verified.

PayPal If you are an account holder PayPal: You can pay your purchases instantly and without management fees.

Cash on delivery: The customer will make the full payment in cash at the time of delivery of the goods at the place designated by him when placing the order. Aurabooks reserves the domain and will retain full ownership of the item until full payment by the customer including possible errors of the seller or carrier thereof.

Bank transfer: Available for Spain and International sales. When completing the order we will send you an email to indicate the amount of the transfer and the data to be able to do it.

The option of purchase against reimbursement will only be available for orders in Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal. This will have an additional cost of € 3 on the total purchase amount.

In the event that the POS informs of the denial of the card, the order will automatically be canceled, informing the customer of the cancellation online. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments will not be accepted with cards that do not meet this requirement.

 

8.Delivery and delivery times Orders

will be delivered within approximately of: National Orders:

between 3 and 5 working days from your application date.

International Orders: between 3 and 8 working days from your date of application, depending on the country and customs procedures.

This period may vary depending on the specific circumstances of each order. Therefore, it is stated that said period is merely indicative. However, Aurabooks will endeavor to respect this deadline, not being liable if the initially estimated deadline is exceeded, especially those that may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.

The delivery of orders will be subject to stock availability. If there are incidents in terms of supply or if there are no stocks, the customer will be informed immediately.

Orders may be delivered in Spain, the Peninsula and the Balearic Islands, including the territory of the Canary Islands, Ceuta and Melilla. You can also make shipments outside of Spain.

Deadlines for delivery in holiday periods.

In holiday periods delivery times may be above average for longer delivery times by transport agencies and slower delivery of goods from our warehouses

 9. Returns

Our policy, in compliance with current regulations, is to grant you the right to return any item purchased on the Website within 7 working days from the date of receipt. To make said return, the product must be in perfect condition and in its original packaging.

Along with the delivery of the order you must attach the invoice or document that assures us that you have purchased it in our store. Said document will be essential to proceed with the exercise of the right of withdrawal.

Once we receive the goods in our warehouse, and after checking the status of the same, we will proceed to refund the amount, in a period of approximately 7 calendar days. Except in case of error in the order by Aurabooks, the costs generated by the return, will be borne by the customer.

 

10. Order confirmation and documentation

 The validation of the order by the client expressly assumes the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data registered by our store is proof of the set of transactions between Aurabooks and its customers.

The electronic document in which the contract is formalized will be archived and it will be accessible. Aurabooks will keep a copy of the order made by the Buyer, which will be sent to the Buyer at his request.

Once the purchase is made and in the shortest possible time, Aurabooks will send the confirmation and proof of the purchase that you have made by email along with the order number. If you do not receive it or if you do not agree with the information entered in this confirmation, you can request the modification, rectification or cancellation of the order through our customer service.

 

11.Customer service

Before any possible incident or claim in the delivery, shipment or return of the product or products of an order, as well as for any doubt, suggestion or query on the online store can be directed to the Customer Service through the section Contact Us this Web, the email info@aurabooks.es.